Quality Policy


The Aboriginal Health Council of Western Australia (AHCWA) aims to operate a successful business by maintaining a Quality Management System (QMS) that complies with the ISO 9001: 2015 Quality Management Systems Requirements Standards.

  • AHCWA will:

  • Ensure that our approach to quality is aligned with our strategic plan;

  • Deliver high quality support services that consistently meet or exceed our stakeholders’ expectations with regard to quality, timeliness and value for money

  • Work collaboratively with key stakeholders including our members to help improve Aboriginal health;

  • Continually improve the effectiveness of our quality management system;

  • Identify, report, investigate and resolve all non-conformances identified through CQI processes;

  • Comply with relevant legislation, policies, procedures and applicable Australian and/or International Standard requirements that apply to our organisation;

  • Provide documentary evidence progressively that all the quality requirements are as specified;

  • Maintain infrastructure, equipment and Intellectual Property to ensure quality of service delivery;

  • Educate and train our employees to continually improve their skills, awareness and knowledge to foster a culture of consistency and excellence;

  • Encourage participation and promotion of quality responsibilities amongst all employees through education, training, supervision and effective communication;

  • Acknowledge and respect the traditional rights and culture of Aboriginal people by using culturally secure practices.


To achieve our objectives and satisfy the expectations of all our stakeholders, AHCWA is committed to implementing and maintaining a quality management system which is based on ISO 9001 Quality Management System requirements.

AHCWA Board of Directors (the Board) and Executive Management Team (EMT) are committed to demonstrating leadership with respect the quality management system and taking accountability for the effectiveness of the system. EMT will also support other relevant management roles to demonstrate their leadership as it applies to their area of responsibility. The Executive Management Team will also ensure the integration of the quality management system into the organisation’s business process and promote the use of a process approach and risk-based thinking.

Matters for improvement are identified and acted on with professional efficiency. Resources both technical and human will be focused towards the prevention of quality deficiencies. The organisation is committed to continual improvement involving ongoing monitoring, reviewing and training. Formal and measurable quality objectives are established and reviewed periodically.
The successful operation of the quality management system relies upon the cooperation and involvement of employees at all levels of the organisation. Our commitment to quality will ensure the continued

Maintenance of Policy

The Management Resource Committee (MRC) has the ultimate responsibility to establish, implement and maintain the policy.
It shall ensure the policy is accessible to employees and relevant interested parties and is communicated, understood and applied within the organisation.

Setting Quality Objectives

Planning objectives must include the following elements:
•What will be done?
•What resources are required?
•Who is responsible?
•When it will be complete?
•How the results will be evaluated?